1. Eligibility for Refunds

Refunds are available under specific conditions. If you decide to cancel or are dissatisfied with a service, please contact us within 7 days of purchase to request a refund. Refunds are only applicable to unused or unprocessed services, including training courses and certifications.

2. Process of Refund

To initiate a refund, please email our customer support team at [email protected] with your order details. You will receive a response within 2 business days outlining the next steps. Any processing fees are non-refundable.

3. Non-Refundable Services

Refunds are not available for completed courses, certifications already issued, or services that have been delivered. Any content already accessed (such as training materials) will not qualify for a refund once the service has been initiated.

4. Refund Timeframe

Once your refund is approved, the processing time is typically 5-10 business days. Refunds will be issued to the original payment method used for the transaction.

5. Partial Refunds

In certain cases, a partial refund may be offered depending on the progress of the service, such as incomplete courses. The amount refunded will be based on the value of the services rendered up to the cancellation date.

6. Changes to the Refund Policy

Docs Trust reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at [email protected]. We are happy to assist you with any inquiries related to refunds or services.